The Magento 2 default
It is true that Magento 2 is one of the leading ecommerce platforms that are loaded with a large amount of useful features. However, the Magento 2 default does not allow store owners to communicate with their customers via live chatting. As a result, a lot of ecommerce stores have suffered from losing bunches of potential customers since they can not answer to their visitors’ questions in time.
Magento 2 Live Chat Extensions
Fortunately, the owners of Magento 2 based eCommerce stores no longer have to worry about that problem thanks to the development of Magento 2 Live Chat Extensions. With the help of these modules, you can easily increase your sales by satisfying your visitors with their requests. They also give you a hand to reduce the average interaction costs and increase the loyalty level of your customers as well.
In this articles, BSSCommerce has manually picked up most effective Magento 2 Live Chat Extensions currently in the market. The candidates are selected based on the following criteria:
- Social ranking
- Product funcions and features
- Product price policy
- BSSCommerce expert score
Zopim chat (or Zendesk chat) is the combination of online marketing, web analytics, and live chat support services for e-commerce businesses. It is an ideal solution designed to improve your customers engagement on your Magento 2 stores via a live chat. As a result, the possibility that an average visitor is turned into a buyer will increase essentially.
- Allow to real-time interact with and support visitors directly with chat widget.
- Let agents handle multiple chats at once
- Provide advanced analytics tools
- Offer the Lite version
- Fully customizable
- Enable/Disable on specific pages
- Show customer orders in Zopim-Dashboard
- All Zopim features are include
- Easy to set up
It is required to create an account at the Zendesk website if you want to make this extension work
Zendesk pricing policy:
- Lite: FREE
- Basic: $11.20 per agent/mo.
- Advanced: $20.00 per agent/mo.
- Premium: $44.00 per agent/mo.
LiveChat is another robust tool that allows store owners to communicate with their visitors instantly on the Magento 2 stores. This helps to resolve problems faster, thus leave customers delighted when shopping at your stores. Thanks to its high level of reliability and security, the extension is widely used among Magento 2 merchants.
With the LiveChat extension for Magento 2, you can:
- Add a live chat widget to any page of your store
- Provide customers with cart details during a chat
- Use responsive designed chat tool
- Target your customers’ exact needs via Reports and Analytics
- Apply to Browser apps, Desktop apps (Win, Mac), and mobile apps (iPhone, iPad and Android)
Product price: Although the LiveChat extension is free, additional fees applies as you need a license of LiveChat for the extension to work.
Benefits: 30-day trial (no commitments, no credit card)
Another amazing extension that allows you to set up live chat system in your Magento 2 store is the Chat System for Magento 2 by Webkul. In addition to the live chat function, the admin can create different Chat Agents so as to better manage all the customer queries.
Webkul Chat System for Magento 2 main Features
- Allow users to Login/Register right from the chat window
- Allow to create various chat agents
- Chat history conversation is available
- Allow to personalize the chat system: name, profile picture, window background,…
- Supports multiple languages
- Date and time of the message sent and received
- Pop-up and Sound alert notifications
- Send and receive image, document or zip file
Extension price: $65 – $175.5
ChatPirate Live Chat for Magento 2 is considered to be the best option for a Magento 2 store owner that is looking for a simple and inexpensive live chat extension. As the 3 former modules, this integration has customization options, making your interactions with visitors straightforward and uncomplicated.
With the Magento 2 ChatPirate Live Chat you are able to get:
- Real-time chatting with visitors
- Customizable chat widget
- Track team’s performance with Analytics tools
- Safe, secure and private live chat
- Easy and time-saving installation process
- Basic: $7/month
- Pro: $14/month
- Enterprise: $19/month
Benefit: Unlimited agents and start with 14 days for free.
Last but not least, Pure Live Chat extension for Magento® 2 by BELVG makes your store to be alive by maintaining direct communications with your customers, thus increase the loyalty level of them.
The extension provides you with the following main features:
- Instant interaction with clients
- Handy dashboard and fully customizable chat window
- Get additional information about your customers, such as their location, referral pages etc.;
- Multi-chat support
- Engage chat with your site visitors;
- Autosave conversation stats and transcripts in the chat history
- Simple to use and install, no programming skill required
Extension price: $69 – $219
Benefits: 1 Year Free Support and 30 Days Money Back Guarantee
In summary, the Live Chat Extensions for Magento 2 provide an opportunity to improve the experience, which in turn improves visitor loyalty and the increase of conversion rate sales. Of all 5 modules that BSSCommerce describe above, each has its owns pros and cons. So, it is necessary to browse to their website and try out them before making the final decision.
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