When doing business,especially ecommerce trading, customer satisfaction is one of the most important factor that decide your success. In other words, the faster reply to customers questions, the happier customers, and the more successful is your business. However, it is not an easy task to reply to tons of questions from customers asking about your products everyday. Aware of this problem, a lot of Magento 2 FAQs extensions are developed to assist admin in managing and replying to customers questions quickly.
Once the Magento 2 FAQs extension are installed, you can provide customers with more information about the concerned product on an attractive FAQ page. Moreover, these shoppers are allowed to share their opinion and ranking score with others on social media. As a result, your credibility and reliability will be increased relatively.
Top 4 FAQ Extensions for Magento 2 Stores
In this article, we’ll introduce to you some of the most famous FAQ extensions in the market currently. The candidates are chosen based on the following criteria:
- Product features
- Price and support policy
- Rating review on Magento Connect, Magento Marketplace and the vendor’s website.
- Score on social media metrix such as Facebook, Twiiter, Google+.
- BSSCommerce’s score and experts’ review.
This FAQ extension of Aheadworks is organized by categories so that admin can manage customers reviews conveniently. The module also allows admin to build up useful articles for customers as well as visitors on your online store. Through this, the customer’s satisfaction is significantly improved.
The hightlight features of Aheadworks FAQ for Magento 2 are:
- Easy to navigate at the frontend through user-friendly interface
- Allow to manage the Viewing number at backend
- Divide different topics of questions into FAQ categories for more convenience
- Allow to rate the valuable answers through the Question rating section
- Provide SEO-friendly page for marketing purpose
- Enable to manage review stats in the backend
Concerning about price, Aheadworks sells its FAQ extension for $249 per community edition and $839 per enterprise version. Including in these price are a 90-day free support for the former edition and 360-day for the latter along with free installation service. Although the price of this extension by Aheadworks is considerably expensive, it’s definitely reasonable that its list of advantageous features are worth the money.
The second candidate in the list is the Magento 2 FAQs Extension by BSSCommerce. This module allows admin to not only create but also customize FAQs page in order to increase the interaction with customers, rasing their satisfaction about your online store.
Below are the fundamental functions of BSSCommerce module:
- Enable FAQs on product page and allow buyers to submit questions with no difficulty
- Be able to create and show FAQs in their own pages
- Allow to devide customers questions into FAQs categories
- Allow admin to configure data in the backend to enable most recent and related FAQs in frontend
- Allow to search for questions and/or answers by tags and keywords
- Provide helpful and unhelpful vote buttons
- Allow to set number of FAQs to show on categories box and category page
About the price, the Magento 2 FAQ extension by BSSCommerce worth $59 for the community version and an additional of $100 for the enterprise one. This level of price is relatively cheaper than the module by Aheadworks. With one-year free suppport, free lifetime update, and no installation fee included, the Magento 2 FAQ extension by BSSCommerce is suitable for ecommerce businesses that has quite tight budget.
Landofcoder is another developer that provides effective FAQ extension for Magento 2. The module not only helps to create beautiful and SEO-friendly FAQ page but also allows you to make a list of questions on product detail page.
The main features of Landofcoder FAQ Extension for Magento 2 are:
- Allow to create as much categories of FAQs as possible
- Be abe to edit the FAQs locations and categories
- Allow to customize multiple layouts along with responsive and beautiful interface website
- Enable to choose any question icons
- Allow to search by Ajax based on keywords and tags
- Provide expand/ collapse feature to view the answers to each question
- Display the most frequent asked questions
In terms of price, Landofcoder has a special pricing policy. Instead of separating the extension in0to different editions like other candidates in this list, Landofcoder provides four different types of licenses, ranging from $99 to $1,098. The supporting policy that provides 12-month free support is the same for most licenses.
Last but not least, the Magento 2 FAQ by Magedelight is a very helpful tool to improve the customer satisfaction of your store. This extension allows to create the knowledge base page that helps admin receive all questions of customers and answer them instantly.
The hightlight functions of this FAQ extension by Magedelight are:
- Numerous layout options for FAQ category page
- Easy access to product questions and answers on the product page
- Availability of most frequently asked questions on the FAQ page
- Availability of sharing link on social media and like/dislike options on question page
- Limitless categories for FAQ
- Single tab of FAQ on each product page
- Instant search on FAQ page with content, tag or keywords
- Various animations for each question
This Magento 2 FAQ extension by Magedelight costs $179 and $379 for the community and enterprise editions, including 180-day of free support. Unlike the first two companies that provide free installation service, Magedelight asks clients $99 for their professional installation service.
In summary, Magento 2 FAQ extension is a helpful solution for every Magento 2 store in bringing great customer experience and providing better SEO value to your product pages. With all the beneficial functions, Magento 2 FAQ extension is a must-have module to enhance the interaction between store owners and customers when doing an eCommerce business.
For the Magento developers, it’s our pleasure to receive your comment and recommendation on our FAQ extension list. If you want to add or erase any item in this FAQ list, feel free to contact us. Don’t forget to Like, Share, and Subscribe to Magext for more informative Magento extension review articles.