Given the increasing size of e-commerce, taking the goods to more consumers is also beneficial.

Currently, customer satisfaction is not only about product quality but also about timely customer care.

Imagine, how frustrated the clients are when their grievances are not immediately dealt with.

Magento 2 Help Desk Extension is a feature that aims to overcome complaints from customers quicker and help solve needless product system issues or even purchase procedures.

What Is Helpdesk and How Is Important for Customer Service?

According to the simplest theory, the Helpdesk is a service support department that provides information and management support services for internal request handling or outside.

For instance, you call the business hotline to inquire about the information of the good or service and its use, and the person who responses to your queries is already in the help desk department.

Helpdesk is the key link between users, companies, and organizations.

Helpdesk is commonly classified by the form of deployment, volume, user support feature, and source connection, such as:

Web Helpdesk is enabled organizations to pay in advance, save costs and enhance their measurement easily.
On-premise Helpdesk – The company controls, maintains the machine, has total control over the Helpdesk and is concerned for the execution of repairs.
Enterprise Helpdesk offers normal assistance features, clears up customer complaints and requests at a rapid pace, strengthens productivity and efficiency for the company.

With some major types of helpdesk, it also focuses primarily on some of the following purposes:

Raising customer satisfaction – Customer complaints will be resolved quickly through a priority channel with the helpdesk software, thereby helping to optimally maintain customer quality control.
Stepping up business performance – Corporate branches have access to a common information database to solve customer problems.
Increase Business Value – Helpdesk software helps companies establish operating processes that meet Service-level agreement (SLA) requirements by making timely decisions to remedy complaints from customers.

Top 5 Magento 2 Help Desk Extension and Reviews.

#1. Help Desk by Emiprotechnologies – $89

This is the cheapest in Magento 2 Help Desk Extension that provides great customer service by handling ticketing systems and email notification for multiple services.

By creating a customer-admin ticket the interaction between the customer and the admin support takes place quickly and also customers can reopen all requests if they still feel unsatisfactory, then increase customer satisfaction.

*Highlighted Features:

Allows to create and manage tickets from the Magento board.
The admin will receive email notification of all conversations.
Automatic closing after specified days when there is no response from the customer.

#2. Help Desk by Vnecoms – $149

This extension provides a tool designed to provide advice and support to the client or end-user about the goods and services of an organization or institution.

*Highlighted Features:

30 Days money backs.
1-Year support.
Free Upgrade.

#3. Help Desk by Mirasvit – $169

This is the best-rated Magento 2 Help Desk Extension 5 stars customers suggest.

Provide excellent service to your customer’s online shop. Obtain and manage all inquiries, emails, and messages offline in one location that will help each message is allocated to the appropriate department and to the elected agent.

In addition, this feature also incorporated in Magento Help Desk Extension.

*Highlighted Features:

Allow creating and using quick replies.
Able to create personalized replies by using WYSIWYG editor.
Multi-department feature.

#4. Help Desk by Landofcoder – $99

Here’s the one of Magento 2 Help Desk Extension and Magento Help Desk Extension that discounting from $199 to $99 with lots of benefits.

It allows you to gather all questions, inquiries, chat messages offline, email in one location.

The leakage of information for the appropriate components rarely occurs.

*Highlighted Features:

Clear user-friendly Interface.
Able to create & reply to the ticket directly to email.
File attachment to the ticket.
Quick reply or close a ticket.
Easy to check ticket history.
Check ticket status In second.

#5. Help Desk by Aheadworks – $299

This is the most extensive extension that can respond to your unique message with a prearranged answer or click in, add files to ticket connections and create internal comments.

*Highlighted Features:

Automated actions.
All-in-one’ ticket page.
Carbon copy emails.

Conclusion

To summarize, we’d like to inform that HelpDesk software, especially Magento 2 Help Desk Extension will help you to improve customer relationships by responding rapidly to complaints.

And also, there are some kinds in both Magento 2 Help Desk Extension and Magento Help Desk Extension that might give you some concern.

If you have any questions, please tell us at the comment below.

Find more about Magento Extension.